Knowledge Base
Find answers to common questions and learn how to get the most out of Vlearned
Popular Articles
Understanding Your Invoice
Read Your InvoiceLearn what each line item means.SectionsSubscription feesAdd-onsTaxes
Payment Methods
Accepted PaymentsWe accept various payment methods.OptionsCredit/Debit CardsPayPalBank Transfer
Refund Policy
Money-Back GuaranteeLearn about our refund policy.30-Day PolicyFull refund within 30 days of purchase.
Upgrading Your Plan
Get More FeaturesUpgrade to a higher plan anytime.ProcessGo to Settings > BillingChoose new planConfirm payment
Downgrading Your Plan
Change to Lower PlanSwitch to a less expensive plan.ConsiderationsSome features may be lost.
Applying Promo Codes
Discount CodesApply promo codes during checkout.Where to EnterUse the "Promo Code" field at checkout.
Handling Failed Payments
Payment IssuesWhat to do when payment fails.StepsCheck card detailsTry another payment methodContact support
Learner Discounts
Education PricingGet discounts with valid learner/student ID.How to ApplyVerify your .edu email address.
Enterprise Billing
Business SolutionsLearn about enterprise pricing.Contact SalesGet a custom quote for your organization.
Tax Information
Taxes & FeesUnderstand applicable taxes.VAT/GSTMay apply based on your location.
Can't find what you're looking for?
Our support team is here to help you with any questions
Visit FAQ