Frequently Asked Questions
Find answers to the most common questions about Vlearned
How do I download my certificate?
Go to My Certificates, click on the certificate, and use the download button to save it as PDF.
What languages are certificates available in?
Certificates are available in English, Spanish, French, German, and many other languages.
Can I bulk issue certificates for my team?
Yes, enterprise customers can bulk issue certificates. Contact our sales team for setup.
How do employers verify certificates?
Employers can verify certificates using the unique ID at our verification portal.
What is the difference between completion and professional certificates?
Completion certificates verify course completion. Professional certificates meet industry standards and may require proctored exams.
Can I reprint a lost certificate?
Yes, all certificates are available for reprinting from your certificates dashboard.
How do I update my name on certificates?
Update your display name in Profile Settings. New certificates will reflect the change.
Do certificates expire?
Course completion certificates never expire. Verification certificates may have expiration dates based on credentialing standards.
What information appears on certificates?
Certificates show your name, course title, completion date, and verification QR code.
Can I get a refund for certificates?
Certificate purchases are non-refundable once issued. Contact support if you have concerns.
How long does it take to get a certificate?
Certificates are issued immediately upon course completion. Download them instantly from your dashboard.
What is certificate verification?
Verified certificates include a unique ID that employers can verify on our website.
Can I share my certificate on LinkedIn?
Yes! Click the "Share on LinkedIn" button on your certificate to add it to your LinkedIn profile.
How do I add certificates to my resume?
Download your certificate as PDF and include it in your resume, or provide the verification link.
Are certificates free?
Completion certificates are free for all courses. Premium certificates with verification are available for purchase.
How do I earn a certificate?
Complete all course requirements including lessons, quizzes, and assignments with at least 70% passing grade.
Can I customize my certificate design?
Premium certificates offer customization options including layouts and branding.
How do I earn digital badges?
Complete courses, maintain learning streaks, or achieve special milestones to earn badges.
What is a digital badge?
Digital badges are verifiable credentials that can be displayed online and shared on social media.
Can I get a replacement certificate?
Yes, request replacements from your certificates dashboard. A small fee may apply for verified certificates.
How do I find instructor contact information?
Click on the instructor's name on the course page to view their profile and contact options.
What are learning streaks?
Learning streaks track consecutive days of activity. Maintain streaks to earn badges and rewards.
Can I export my course progress?
Go to Settings > Data > Export to download your course progress and completion records.
How do I track time spent learning?
Your dashboard shows learning analytics including time spent, lessons completed, and streaks.
What are course transcripts?
Transcripts are text versions of video lessons. Toggle them on using the transcript button in the video player.
How do I leave a course review?
After completing a course, you'll be prompted to leave a review. You can also rate courses from your dashboard.
Can I add courses to my wishlist?
Click the heart icon on any course to add it to your wishlist. Access your wishlist from your profile.
How do I bookmark important lessons?
Click the bookmark icon on any lesson to save it for later. Access your bookmarks from My Bookmarks.
What are course prerequisites?
Some advanced courses require completion of prerequisite courses. Check the course page for requirements.
How do I find courses in my field?
Use the search bar or browse by category. You can also get personalized recommendations on your dashboard.
Can I watch courses offline?
Download the mobile app to watch courses offline. Look for the download icon on lesson pages.
How do I submit an assignment?
Navigate to the assignment in your course, upload your files, and click "Submit". Your instructor will review and grade it.
What are assignments?
Assignments are practical exercises that help reinforce learning. They include deadlines and grading criteria.
How do I get course completion certificate?
Complete all lessons and pass all quizzes with at least 70% to receive your completion certificate.
Can I skip ahead in a course?
Yes, but quizzes must be completed in order. You can navigate freely between lessons in the same section.
How do I retake a quiz?
Go to the course quiz section and click "Retake Quiz". You can attempt quizzes multiple times.
What are course quizzes?
Quizzes test your understanding of course material. They appear at the end of sections and must be passed to complete the course.
How do I take notes during a lesson?
Click the "Notes" button in the video player to open a notepad. Your notes are saved automatically and linked to that lesson.
Can I speed up video lessons?
Yes! Use the speed controls (0.5x to 2x) in the video player to adjust playback speed.
How do I start a course?
Go to My Courses and click "Continue" on any course to resume where you left off, or click "Start" to begin from the beginning.
How do I fix audio issues?
Check your device volume, browser mute settings, and ensure the video has audio enabled.
How do I update my browser?
Most browsers auto-update. To manually update, look for the menu > Help > About [Browser].
Why do I see a blank screen?
Try clearing cache, disabling extensions, or using a different browser. Contact support if the issue persists.
Why aren't my uploads working?
Check file size limits (500MB max), ensure stable internet, and try a different browser.
How do I enable JavaScript?
JavaScript is enabled in browser settings. Look for "JavaScript" in your browser's privacy or security settings.
Why am I logged out automatically?
This may happen due to browser privacy settings, expired sessions, or account security features. Try enabling cookies.
How do I report a bug?
Use the "Report Issue" button in the help menu or email [email protected] with details about the problem.
Why is the page loading slowly?
Try refreshing the page, clearing cache, or switching to a faster internet connection. Disable browser extensions.
How do I clear my browser cache?
Press Ctrl+Shift+Delete (Cmd+Shift+Delete on Mac), select "All time" for time range, and check "Cached images and files".
Why won't videos play?
Ensure you have a stable internet connection. Clear browser cache and disable ad blockers. Try a different browser.
How do I report a security vulnerability?
Contact [email protected] for responsible disclosure. We appreciate your help keeping our platform secure.
Who has access to my course progress?
Only you and course instructors can view your progress. Enterprise admins may see team progress.
How do I opt out of communications?
Manage email preferences in Settings > Notifications. Unsubscribe links are also in every email.
What is your GDPR compliance?
We comply with GDPR requirements including data access, correction, deletion, and portability rights.
Do you sell my data?
We never sell your personal data. We only share data with service providers essential to our platform.
How do I control privacy settings?
Go to Settings > Privacy to control profile visibility, data sharing, and communication preferences.
Is my payment information secure?
Payment info is processed through secure payment gateways. We never store full credit card details.
Can I delete my data?
Yes, request data deletion from Settings > Privacy. We'll delete all personal data within 30 days.
What personal data do you collect?
We collect information you provide (name, email) and usage data (courses viewed, progress) to improve your experience.
How is my data protected?
We use industry-standard encryption (SSL/TLS), secure databases, and regular security audits to protect your data.
Can I have multiple accounts?
Each user should have one account. Multiple accounts may be suspended if detected.
How do I track my learning progress?
Your dashboard shows progress bars for each enrolled course. You can also view detailed analytics in the Analytics section.
What is the learning path feature?
Learning paths guide you through a structured series of courses designed to help you achieve specific career goals.
How do I join a course discussion?
Each course has a discussion forum. Navigate to the course, scroll down, and click on the "Discussions" tab to post questions or reply to others.
Can I download courses for offline viewing?
Some courses offer downloadable content. Look for the download icon next to lesson content. Video downloads may require our mobile app.
How do I enable notifications?
Go to Settings > Notifications to customize your email and push notification preferences.
What browsers are supported?
We support the latest versions of Chrome, Firefox, Safari, Edge, and Opera. Internet Explorer is not supported.
How do I delete my account?
Go to Settings > Account > Delete Account. Note that this action is irreversible and all your data will be permanently deleted.
How do I update my profile information?
Go to Settings > Profile to update your name, email, bio, profile picture, and other personal information.
What is the difference between free and paid courses?
Free courses provide basic content while paid courses include additional materials, quizzes, certificates, and often more comprehensive lessons.
How do I contact support?
You can reach our support team through the Help Center, by email at [email protected], or through the live chat feature.
Can I preview a course before enrolling?
Yes, most courses offer a free preview of the first few lessons. Look for the "Preview" button on the course page.
How long do I have access to a course?
Once enrolled, you have lifetime access to the course content, including any future updates.
What file formats are supported for uploads?
We support common formats including PDF, DOC, DOCX, PPT, PPTX, and video files up to 500MB.
How do I navigate the dashboard?
Your dashboard shows enrolled courses, progress, and recommendations. Use the sidebar to access different sections like Courses, Certificates, and Settings.
Can I use the platform on mobile devices?
Yes! Our platform is fully responsive and works on smartphones and tablets. You can access all courses and features through your mobile browser.
How do I reset my password?
Click "Forgot Password" on the login page, enter your email address, and we'll send you a link to reset your password.
What are the system requirements?
Our platform works on any modern web browser (Chrome, Firefox, Safari, Edge). You'll need a stable internet connection and preferably a device with a screen size of at least 10 inches.
How do I enroll in a course?
Browse our course catalog, click on any course you're interested in, and click the "Enroll" button. Some courses are free while others require payment.
How do I create an account?
To create an account, click on the "Sign Up" button on the homepage. Fill in your details including name, email, and password. You'll receive a confirmation email to verify your account.
How do I get a refund?
We offer a 30-day money-back guarantee for most purchases. Contact support within 30 days of purchase to request a refund.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and bank transfers for annual plans.
How do I cancel my subscription?
Navigate to Settings > Billing > Subscription and click "Cancel Subscription". Your access will continue until the end of your billing period.
Where can I find my invoices?
All invoices are available in Settings > Billing > Invoice History. You can download PDF versions of all past transactions.
How do I update my payment method?
Go to Settings > Billing > Payment Methods to add, remove, or update your payment information.
Why was my payment declined?
Payments may be declined due to insufficient funds, expired card, or bank security blocks. Contact your bank or try a different payment method.
How do I update my billing email?
Contact support to change your billing email address. This requires verification for security.
Is there a family plan?
Yes! Our Family Plan allows up to 5 members at a discounted rate. Visit Settings > Billing to upgrade.
What currencies do you support?
We accept USD, EUR, GBP, and many other currencies. Prices are displayed in your local currency based on location.
Can I pause my subscription?
We don't offer subscription pausing, but you can cancel anytime and resubscribe when needed.
What is the premium plan?
Premium plans give unlimited access to all courses, certificates, and premium features. Check our pricing page for current rates.
How do I download my purchase receipt?
Go to Settings > Billing > Invoice History and click the download icon next to any invoice.
Why am I being charged twice?
Duplicate charges may occur due to a processing error. Contact support with transaction details for a prompt refund.
Can I transfer my subscription to another account?
Subscriptions are non-transferable. Each account must have its own subscription.
How do I apply a promo code?
Enter your promo code during checkout in the "Promo Code" field and click "Apply" to receive your discount.
Do you offer learner discounts?
Yes! Learners with valid .edu email addresses receive a 50% discount on all paid plans.
What happens when my subscription expires?
You'll lose access to premium features and paid courses. Your progress and certificates will be saved.
How do I enable two-factor authentication?
Go to Settings > Security > Two-Factor Authentication to set up 2FA using an authenticator app or SMS.
Can I change my username?
Usernames cannot be changed after account creation. Contact support if you have a special circumstance.
How do I upgrade my plan?
Go to Settings > Billing > Subscription to compare plans and upgrade. You'll only pay the difference for the remaining period.
Still have questions?
Our support team is here to help you with any questions